1. GENERAL PROVISIONS

1.1. The subject of these Rules are the terms of provision by the Contractor to the Customer of information and consulting services for a fee (hereinafter referred to as the Services), indicated on the website soulreadingsandretreats.com, as well as on other pages of Soul Readings & Retreats social networks (hereinafter referred to as the Site).

1.2. The Contractor is the person who has provided the Service.

1.3. The Customer is the person who has applied for the Service.

1.4. These rules are a public offer. By paying for the Services, the Customer confirms that he/she has read these Rules and accepts them in full and unconditionally. The Offer is considered accepted by the Customer from the moment of full or partial payment for the Services.

1.5. All contractual relations between the Contractor and the Customer are governed by the laws of the United Kingdom.

1.6. All services provided by the Contractor are not medical, psychotherapeutic, religious or other officially licensed activities. The Contractor does not guarantee the achievement of any results, since the success of the Customer depends on many factors beyond the control of the Contractor.

2. RESPONSIBILITIES AND GUARANTEES OF THE PARTIES

2.1. The Customer undertakes to:

• in order to effectively provide the Services, provide the Contractor with reliable information upon its request;

• make payment for Services in a timely manner and, upon request of the Contractor, provide written confirmation of payment;

• be available to provide Services at the time agreed by the Parties, both in person and remotely.

2.2. The Customer represents and warrants that, by performing actions to obtain the Services, she/he:

• has the legal right to enter into contractual relations with the Contractor;

• reached the age of 18 years;

• is not registered with a psychiatrist and does not suffer from mental disorders or other personality disorders;

• has no other grounds that prevent the Contractor from providing Services.

2.3. The Contractor undertakes to:

• provide the Services to the Customer in a high-quality, timely and complete manner;

• be available to provide Services at the time agreed upon by the Parties;

• provide Services within the time period specified on the Website;

• maintain confidentiality in connection with the provision of Services;

• use all personal data and other confidential information about the Customer only for the provision of Services in accordance with the Privacy Policy;

3. PROCEDURE FOR PROVIDING AND PAYING FOR CONSULTING SERVICES

3.1. The Parties shall agree on the format, duration, place, date and time of the consultation. When the consultation time has ended, the Parties may agree on additional time for an agreed fee.

3.2. If the Contractor is more than 15 minutes late for a consultation, this time shall be fully compensated by the Contractor in the format of rendering Services. If the Customer is more than 15 minutes late, this time shall be deducted from the duration of the consultation.

3.3. If the Customer refuses the service less than 48 hours before the agreed start time of the consultation, or fails to contact for the provision of the remote service at the time agreed by the parties, the service shall be deemed to have been rendered in full and the payment is non-refundable.

3.4. Payment for consultation

3.4.1. The cost of the Service is indicated on the Contractor's website in Euros and British pounds.

3.4.2. All Services are provided upon 100% prepayment. Payment for Services must be made at least 2 calendar days before the provision of Services.

3.4.3. In case of non-receipt of payment or receipt of an incomplete amount, the Contractor has the right to refuse to provide the Service unilaterally.

3.4.4. All commissions of banks and payment systems incurred when paying for services shall be paid by the Customer by adding them to the cost of the Services. If the Contractor's account receives an amount that does not correspond to the cost of the Service, the Contractor has the right to demand additional payment from the Customer, and in case of the Customer's refusal, the Contractor has the right to refuse to provide the Service unilaterally.

3.4.5. Payment for the Services may be made by bank transfer from any country in the world in Euros or Sterling.

3.4.6. Payment for the Services rendered is non-refundable. In the event of the Customer's refusal of the service after the start of its provision, no refund will be made, except in cases stipulated by law.

3.4.7. The Contractor undertakes to return the fee for unrendered services, provided that the Customer notifies the Contractor of the refusal of the Service at least 48 hours before the agreed upon time of commencement of the Services. In this case, the Contractor shall return the amount received to the Customer within 2 working days after receiving the Customer's request for a refund; all bank and/or payment system fees in this case shall be paid by the Customer.

3.4.8. In the event of failure to provide Services due to the fault of the Contractor, the Contractor undertakes to return the received payment to the Customer within 2 working days from the agreed upon date of the unrendered Service.

3.5. The consulting service shall be deemed to have been provided if the Customer:

• received advice on the issue and/or;

• the paid time has expired and/or;

• The Customer did not get in touch at the time specified by the parties and did not notify the Contractor about this 48 hours in advance.

3.6. Limitation of Liability

3.6.1. The Contractor provides services for informational and consulting purposes only. The Customer independently makes decisions based on the information received and is responsible for their consequences.

3.6.2. The Customer confirms that he/she alone bears full responsibility for the use of the results of the Services provided by the Contractor in any way and the Customer assumes all risks. The Customer confirms that he/she has no right to hold the Contractor liable for his/her actions related to the Contractor's Services by legal or other means.

3.6.3. In the event of a discrepancy between the Services provided within the framework of the current Rules and the needs and ideas of the Customer, provided that the Services were rendered in accordance with these Rules, the Contractor shall not bear liability.

4. INTELLECTUAL RIGHTS

4.1. Exclusive rights to the Content belong to the Contractor.

4.2. The Contractor provides the Customer with the Content for personal use only.

4.3. The Customer is prohibited from:

4.3.1. Using the Site and Content in ways not provided for by these Rules.

4.3.2. Copying data from the Site and Materials.

4.3.3. Bringing the Content to the attention of persons not authorised by the Contractor by demonstrating, distributing and/or publishing on the Internet, renting or publicly performing, broadcasting or transmitting via cable.

4.3.4. Creating composite and/or derivative works based on the Content without the written consent of the Contractor.

4.3.5. Falsifying or deleting any information about the Contractor.

5. LIABILITY

5.1. The Site and all its functionality are provided "as is". When using the Site, the Customer gains access to information and/or Materials and can use it at his own risk and be solely responsible for the possible consequences of their use.

5.2. The Customer is responsible for:

5.2.1. Relevance, reliability, absence of claims from third parties regarding the information provided about yourself and upon payment.

5.2.2. Own actions on the Site in accordance with the law.

5.3. The Contractor shall not be liable for:

5.3.1. Specialised resources and quality of public communication network channels through which access to the Site is provided, as well as those caused by interruptions in the provision of services of contractors and (or) data processing and storage centres.

5.3.2. Any types of losses incurred as a result of the Customer's use of the Site or individual parts/functions of the Site.

5.3.3. Breakdowns or other malfunctions of the Customer's computer, mobile device, or any other device that occurred during the use of the Site.

5.3.4. Consequences caused by the loss or disclosure by the Customer of their data required to access the Site.

5.3.5. Errors and/or violations related to the operation of the Site and resulting from illegal actions of third parties.

5.3.6. Actions of third parties to forcibly reduce the availability of the Internet or software and hardware components of the Site.

5.3.7. Failures and interruptions in the operation of the Site caused by force majeure circumstances, namely: fires, floods, earthquakes, strikes, wars, actions of government authorities or other circumstances beyond the control of the Parties. Such circumstances must be confirmed by certificates from competent authorities no later than 10 (ten) business days after their commencement.

5.3.8. Failures and interruptions in the operation of the Site caused by actions of government agencies, including law enforcement agencies, related to the seizure and/or confiscation, or other obstruction of access to the servers of the Contractor's contractors on which the Site is hosted.

5.3.9. Lack of connection of the Site to the Internet and/or to the Contractor's servers on the Customer's territory.

6. SETTLEMENT OF DISPUTES AND DISAGREEMENTS

6.1. The Parties undertake to comply with the pre-trial (claim) procedure for dispute resolution. The period for responding to a claim is 30 business days from the date of its receipt by the receiving Party.

6.2. In case of impossibility of resolving the dispute by negotiations and in the claim procedure, the dispute is referred for consideration to the court at the location of the Contractor.

6.3. All official requests, claims, notifications are accepted only by e-mail: soulreadingsandretreats@gmail.com